Contact Us

Customer Support

Do any of these help you?

When we launched our new website (along with online ordering and new app), we transferred existing account data over for some of our customers. This transfer does not affect your Shore Points™ earnings.

I have ordered online on the old website or app in the past OR I had linked my Shore Points™ to my Email Club account.

Great! You have an account created for you and you just need to reset your password here. Once you complete the form, you will be emailed directions on how to reset your password.

I only used the old app to check my Shore Points™

If you only used the old app to check your Shore Points™, you do not have an online ordering account. Simply create a new online ordering account, then link your Shore Points™ number at checkout or from your account page.

I only get Email Club emails, I haven't ordered online before.

If you only receive Email Club emails, you do not have an online ordering account. Simply create a new online ordering account using your Email Club email. Then you can link or create a Shore Points™ account to start earning free subs.

I don't fall into any of the cases above.

What are you waiting for? Create a new online ordering account from scratch to log in.

If you've ordered from us in the past or had an Email Club account with linked Shore Points™ account, we've created an account for you! All you need to do is reset your password. Your name, email, telephone and Shore Points™ number is already linked. You can login and update your settings and then start placing orders.

View our rewards program Terms & Conditions here and our Privacy Policy here

No.

Yes. Your membership point balance and rewards status are printed at the bottom of every purchase receipt at participating Jersey Mike’s locations. You can also check your balance using our gift card balance checking form or on our mobile app (only available in US).

No! Jersey Mike’s Shore Points will never expire and are good at any Jersey Mike’s location in the country they were activated in.

You can ask a crew member to sign you up in-store, or by signing up with just your phone number on our website.

Notify your server what product you'd like to redeem, then enter your phone number associated with your account. Only individual subs can be redeemed.

Anytime before your purchase is finalized, you scan your card under the bar code reader or enter the phone number associated with your account. When a qualifying purchase is made the points will be added.
Updating your phone number for your Shore Points™ Rewards account needs to be done directly at your local Jersey Mike’s.
If you need to merge two active Shore Points™ accounts please reach out to shorepoints@jerseymikes.com with both the old and new phone numbers you need to merge as well as the approximate balance on each card. Please note which number you’d like deleted and which number you’d like to retain.
Yes. Our new online ordering platform allows multiple Accounts to use the same Shore Points™ number.
You can replace the phone number for your Shore Points™ at any one of our Jersey Mike’s locations nationally by simply asking one of our employees to replace your old phone number with your new phone number.
Sub Size Earned on Purchase Redeemable With
Kid's Meal (where available) 3 n/a
Mini, or Breakfast Sandwich (where available) 4 48
Regular, Wrap or Sub-in-a-Tub 6 72
Giant 12 144

*A maximum of 144 points can be redeemed per transaction.

The balance will appear on every receipt. You can also check your balance online here or via our mobile apps, available for both iPhone and Android Phones.

If you do not have a Jersey Mike's account, you can unsubscribe or change your settings using the link at the bottom of any of the emails we send you. If you have an account you can edit them on your account page.

Every year a week before your provided birth date, we will send you a coupon for a free regular sub and 16oz soft drink. Your Email Club subscription must be confirmed at least 8 days before your birthday to ensure your receive the offer, otherwise you will receive it the following year.

We normally send out 2 national emails per month. You may also receive up to 2 more offers from your selected local store.

We'll send you our current promotion and a coupon in almost all the emails we send.
Location
Choose a location (required)
About You
I need help with (required)
Order Type (required)
Your gift card order id can be found in your receipt email
By submitting this form, you verify that you have read and agree to Jersey Mike's Terms of Use and Privacy Policy